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Customer Service

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Find out when your order will arrive. Track your order from production, to your front door.

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Get help completing your order from our friendly customer service team based at our headquarters in Jacksonville, FL.

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Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at 904Custom.com/contacts and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by 904 Custom.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
If requested we do send proofs. Note that this may result in a delay in order processing.
Most products ship within 5-7 business days. It also depends on the shipping you choose.
Your item goes into production within 3-5 days of reciept of order. Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.
Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.
Enter your coupon code at check out and submit enter. Your discount should immediately apply and show your savings. If it has been rejected but the dates of the coupon are still valid, please email us.