Shipping

Once the order leaves our facility, customer orders shipping UPS will see a tracking update within 12 hours and customer orders shipping USPS will see an update with 72 hours.
Most products ship within 5-7 business days. It also depends on the shipping you choose.
Your item goes into production within 3-5 days of reciept of order.
If you are set up as a wholesale customer, yes, we blind ship to your customer.
Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.

Products

No, inks are not interchangeable between different kinds of stamps. Using the wrong ink could damage the stamp. For example, self-inking ink pads cannot be used on pre-inked stamps. The stamp listing will indicate which ink is compatible. If you have any ink compatibility questions, please do not hesitate to ask our customer service team.
Most of our products are manufactured in the USA! Some of our stamps are made in Austria.
Yes you can upload your own artwork or logo to be customized onto the stamp of your choice.
Yes, we offer a variety of name tag backings including magnets, swivel clips and pins. When you are using our design tool, you can use the dropdown for "backing" and select which backing type you want. You can also purchase lanyards seprately. Lanyards are held with bulldog clips.
Yes, with an additional charge, you can have magnetic backing added to your badges. After you place your order, you can contact CFT with your order number to request that magnets be added.
Yes, we can offer a thicker material upon request. You can call our Customer Focus Team and ask for a specific material thickness.
Generally, our most common processes are engraving, UV printing and sublimation. Our most common personalized products include wooden items, plastic, paper, leather and some metal. If you have an item you would like us to engrave or personalize, we may be able to, but we need to see a sample of the product beforehand. Contact our Customer Focus Team if you have unique needs.
Generally, our most common processes are engraving, UV printing and sublimation. Our most common personalized products include wooden items, plastic, paper, leather and some metal. If you have an item you would like us to engrave or personalize, we may be able to, but we need to see a sample of the product beforehand. Contact our Customer Focus Team if you have unique needs.
Yes. Our UV printed name tags are available in full color. If your logo or text is full color, select a full color product, not engraved.
This depends on the plate model you choose. Some slide into the holder. Other models require foil, magnets or double sided tape.
Yes. It depends on the wood. We would need to see a sample if you are providing the wood to be engraved. We offer cutting boards and coasters that are made of bamboo.
Currently no. We use durable "hard polymer" but we don’t recommend using it on more than 20lb paper.
Yes. See our safety signs which include ADA and OSHA signs
Yes, we do. The materials must be specially ordered.
Yes. We offer stickers upon request. We would need to view your art work and quantity to offer correct pricing.
If you want us to color match your logo, yes you must send PMS color.
We offer eco stamps which are made of partially recycled material.
20 inches by 13 inches.
You typically get 2,000 or so impressions before needing a new ink pad or ink with most of our stamp types. This also depends on the type of stamp you select. Some brands offer 5,000 impressions.
Trodat self-inking stamps are designed to last for several hundred impressions. Our X Stamper pre-inked stamps are expected to last through 50,000 impressions before needing to be re inked.
Via UV or sublimation, we can print any color.
For addressing invitations, any of our wood handle, self-inking, or pre-inked stamps will suit your needs. A few important notes: if you are using metallic or coated envelopes, it’s best to use a wood handle stamp and a pigment based ink pad. Always return address your envelopes BEFORE you insert your invitation and always be sure to do so on a flat surface. This will provide you with the best impression possible.
The UV printer lays down the color and cures it immediately. All colors are put down at the same time, as opposed to screen printing where color is added by screen.
The shade of blue will depend on the brand you choose. Trodat, Ultimark and Xstamper are our primary brands and each will offer a slightly different shade of blue. Ultimark blue is close to royal blue, while Xstamper blue is close to purple. Trodat blue is slightly lighter and appears closer to greenish blue, rather than a royal or purple shade.
For aluminum desk name plates we offer black, silver, yellow and rose gold, however, available colors are specific to the size and style of name plates. For cubicle or wall plates, the color options also generally depend on size, however we offer black, brown, grey, tan and white.
This depends on the surface you intend to add your logo to. self-inking stamps are not suitable for non pourous or glossy surfaces. Super Marking ink can mark on gloss, but must be used with a non inked rubber hand stamp. If you want to add a design to clothing, you will need fabric stamps. For many other surfaces, such as burlap bags or very textured surfaces, we recommond not trying to use a stamp, but instead purcahasing a stencil of your logo.
The best way to add your logo to burlap, uneven or highly pourous surfaces is with a stencil. If you choose to order a stencil, your logo or text will be laser engraved from a piece of mylar and you will then use the stencil to paint on your design. (Paint rolled on or spray painted, generally.) Stamps are not recommended for a quality impression on fabric or uneven surfaces.
Name tag holders make the badge more durable and extend its life. Corporate badges with holders are also more professional in appearance and are made of higher quality materials.
Pre-inked stamps are generally logo stamps with more difficult details and give better impressions, especially with detailed art. Pre-inked stamps usually give more impressions than self-inking stamps. Self-inking stamps are usually notary or signature stamps. The finer details will also be more difficult to get out of a self-inking stamp.
It depends on how you plan to use it. If you are going to make impressions at a leisurely pace, the pre-inked stamp will operate quietly and give a clearer impression, especially for finer detail. After a few rapid impressions however, the impression will start to fade. So, if you are planning on using the stamp rapidly, such as with large mailings, the self-inker is a better choice because the pad does not require the recovery time that the pre-inked stamp will.
Generally, pre-inked stamps give a better quality impression and are great for stamping detailed designs. They also provide more impressions before needing to be re inked.
It costs less to make a wooden hand stamp than to mold a plastic body with internal pads and moving parts. Traditional hand stamps also require the purchase of an ink pad, which generally needs to be replaced more often than with pre-inked or self-inking stamps.
Yes. The standard size signature stamp is made to fit on a check and is no longer than 2.5 inches wide.

Ordering

We no longer accept fax due to issues with their efficiency.
Yes. You can either add this in the note section of your order, or contact our Customer Focus Team after placing your order.
We only charge a fee if you want our team to customize art work for you. This fee starts at $25. Otherwise there are no set up fees.
If requested we do send proofs. Note that this may result in a delay in order processing.
Email your request to our Customer Focus Team and ask for an official quote on our letterhead.
Enter your coupon code at check out and submit enter. Your discount should immediately apply and show your savings. If it has been rejected but the dates of the coupon are still valid, please email us.
Once you have your design created in the wizard on one product go ahead and add it to your cart. From your cart is a link to "Order Another with this Design" which will bring up the same product and design you just had. From there navigate to the next product you want to order (in the example you'd migrate to an embosser. As soon as you arrive at the wizard your browser will ask if you'd like to use your last design. Answer yes and your design will now appear on this product! Tweak if needed and then check out - you now have two products in your cart with the same design.
Email our Customer Focus Team with your order number and your signature written on white paper. You can take a picture of your signature and send that file. If you want a special ink color, you can include this in your email as well.
You can hit the “Add New Text Box” button regardless of if you have an existing textbox selected or not. It will add the new one to the center of the design visible on your screen.
For each product, there are numerous sizes available. However, for signs, the most common sizes are 6" x 9" and 12" x 18". Desk plates are commonly either 2" x 10" or 2" x 8". Stamps come in many sizes. We offer a wide range of stamp designs, shapes and sizes. If you’re ordering an official seal, the size will depend on the official size requirement of your state. A Georgia specialty license seal is 2”, for example. California seals are required to be 1.615” or 2”. However, we carry many of our own custom designs, in round, rectangle and square shapes. A typical monogram stamp starts at 1.625”. Many of our square monogram stamps are 1.6” x 1.6”. Many of our custom rectangle address stamps are available in .875” x 2.375” and up. Logo stamps are also available in many sizes. Our XL custom logo stamp is 3” x 4”. We also offer pocket signature stamps which are .75” x 1.875”. If you have a very specific use in mind that requires a certain size, contact our Customer Focus Team.
Yes. Please contact Customer Focus Team, and they can assist you.
If your order has yet to ship, contact our Customer Focus Team and we can correct it before it leaves our faciility. If you received it and it is incorrect, contact our Customer Focus Team with your invoice number and options for replacing the order can be discussed.
Please call our Customer Focus Team and they will be glad to assist in updating your order.
Yes. Please contact Customer Focus Team, and they can assist you.
Email our Customer Focus Team with your order number and the corrected information. They will reply with the options. If it shipped, Customer Focus can provide you the charge amount for creating a new order. If it hasn't shipped yet, our team can correct before it leaves.
Our design tool allows you to upload a list of names, which will speed up the order process for bulk orders.
Please call our Customer Focus Team and they will be glad to assist in cancelling your order. If you need to make a correction to the order, they will also be happy to assist you.
Just contact our Customer Focus Team and we can email a copy of your receipt.
Call our Customer Focus Team and we may be able to stop the order before it is made, and issue you a refund.
Contact our Customer Focus Team with the order number you would like to cancel.
Most products have an "Enable Bulk Item Wizard" button below the wizard. If you design the first one on your list first, then click that button, you will see a pop up which provides you a way to enter the additional products you want with that same design in the same order. Simply enter the fields in each column and add to cart. Each item of that bulk will be added to your cart separately which will give you a chance to review each and every one and fix any typos or long names before you pay!
We are associated with PayPal checkout who has made it their entire business model to keep your payment information secure. So when you checkout simply choose the paypal option and you can store your card with them for future purchases with us.
Yes. Rush fees are mostly for local customers who are available to pick up their order in person. The rush fee will depend on the size and complexity of your order. Please call our Customer Focus Team.
No, you can order 1 product if that is all you need. There are no minimum orders.
No, we do not require you to order a minimum quantity.
We have recently updated our website with new capabilities and a new design tool. If you log into your account and do not see a particular order you know you have placed, please contact our Customer Focus Team to help locate the order. Under the new features of our website, all of your past orders and past designs are saved so that you can reorder them. Customer Focus Team can help with the reordering process and your design and order will then be saved into your account.
Yes, contact our Customer Focus Team and we can assign the tax exemption to your account moving forward, and also refund the tax back to you. You should also email your exempt form for our records.
If your company has a billing agreement with us we will be happy to transfer that agreement to your online user account. Please register using the email we have on file and if the ability doesn't already appear please contact us with your email information.
If you'd like updates on when we run sales campaigns please visit this link to sign up for our emails! Generally, we offer a new special or coupon code every week.
If you have an existing billing agreement with us let us know your email address and we'll set your online account to tie to that. If you do not yet have one our accounting department will be happy to review your company for such an agreement. Please email your request and they will reply with an application.
The fee for our team to create your art work starts at $25 and may vary or increase depending on your unique needs.
Best files are full vector PDF files, in the largest size you can provide.
We offer full color printed name tags and engraved name tags. When you choose an engraved name tag product, it's important to know that you will get a material color and text color. Your art and name will then be engraved to reveal the color underneath. Therefore, there are no "full color" engraved badges, only 2 color. We can, however, UV print as well as engrave a badge for you. (The name tag would have engraving and UV printing. Please contact our Customer Focus Team for information.) If you want a full color logo or art, choose a full color name tag product. Colored name tags are UV printed and can include any colors you want.
If you have a specific font in mind, ask our Customer Focus Team to receive a list of fonts via email. We offer hundreds of fonts, however, so please provide details on what type of font you may be interested in.
If you would like a proof of your order, contact our Customer Service Team and they will email you a proof.
Our in house development team is constantly working to improve our systems and sites. This is a feature we are working on! Thank you for your patience.
If you need to order more than 15 items, please email our Customer Focus Team
Yes. Our system stores your past orders and designs. If you would like to reorder a previous design, simply log into your account and go to your saved designs. Next to the design you would like to order, click the "order design" button.

Returns

If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.