Skip to content
Personalized in the US - Ships Fast!

Contact Us

Our Florida based customer service team looks forward to assisting you however you need.

Need To Cancel Or Modify Your Order?

Due to the nature of most of our products being personalized and that we make every effort to process your order the minute it's placed, we cannot guarantee that changes can be made to your order once your order has been submitted. If an update is needed after you place an order, please Contact Us urgently via chat or telephone during our hours of operation and we will do what we can to make it right.

Email

Leave a message for us 24/7

Leave us a message and we will get back to you as soon as possible. For urgent enquiries, please chat or phone us during open hours.


Chat

Hours of Operation

Mon - Fri 8:30AM - 9:00PM (Eastern Time)
Sat-Sun Closed

Chat currently unavailable

Phone

Hours of Operation

Mon - Thurs 10:00AM - 4:00PM (Eastern Time)
Fri-Sun Closed

Phone currently unavailable

Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at 904Custom.com/contacts and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by 904 Custom.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
If requested we do send proofs. Note that this may result in a delay in order processing.
Most products ship within 5-7 business days. It also depends on the shipping you choose.
Your item goes into production within 3-5 days of reciept of order. Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.
Once your order ships, you will receive a shipping confirmation email which will contain a tracking number.
Enter your coupon code at check out and submit enter. Your discount should immediately apply and show your savings. If it has been rejected but the dates of the coupon are still valid, please email us.